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December 05, 2007

Comments

Arthur Petty

Joe,

Thanks for the great comments on "Systems" thinking. In my own experience, few executives look across the entire organization--they isolate on obvious and usually incorrect pockets to fix systemic issues. Your revenue example is great. I've seen it quite a bit in the Development arena as well, where a delay in a product launch or a failed product is viewed as a development issue versus looking holistically at how the organization processes opportunities and customer needs into whole solutions.

Joe Jordan

You're right, Art. The failure to look across the entire organization along with the belief that cause and effect are always closely related in time and space lock us into short-term, event-focused thinking and ineffective solutions.

Senge is right when he says, "Your cure lies in your relationship with your 'enemy'."

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I've seen it quite a bit in the Development arena as well, where a delay in a product launch or a failed product is viewed as a development issue versus looking holistically at how the organization processes opportunities and customer needs into whole solutions.

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The interconnectedness of human relationships, organizations, markets, supply chains, etc. make it impossible to approach any problem as an isolated event, independent of a larger system.

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Can you help me find the correct reference for this quote by W. Edwards Deming (1986)?
"Rely on the Doctrine what poor quality is flatly unacceptable. Defective materials, workmanship, products and service will not be tolerated."
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Can you help me find the correct reference for this quote by W. Edwards Deming (1986)?
"Rely on the Doctrine what poor quality is flatly unacceptable. Defective materials, workmanship, products and service will not be tolerated."
W. Edwards Deming, 1986.

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I completely agree that a sales pipeline develops from an adequate number of qualified leads and that potential clients are generally reached through some type of marketing. Marketing plays a huge part in attracting leads and potential clients.
The focus should always be on things in their entirety and not on one in particular.

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Very informative post. Thanks for taking the time to share your view with us.

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The investor relations function must be aware of current and upcoming issues that an organization or issuer may face, particularly those that relate to fiduciary duty and organizational impact.

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